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Please read through our site and buisness policies.


Any bank payments for our services should be made payable to the below details:

Payee: Dv Dispatch Ltd
Account No: 70487147
Sort Code: 20-82-13

Privacy Policy

We will not disclose any information to any other companies. We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you.


We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop DV Dispatch from contacting you for marketing purposes by emailing [email protected]


We use your information collected from the website to personalise your repeat visits to our website. For further information visit or You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.


We do not store or process your credit card details. All payments are processed through DvDispatch which adhere to the standards set by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

When you ask them to fill in their details at the bottom before they submit:_ We would like to send you information about our own products and services, by post, telephone, email and SMS. If you agree to being contacted in this way, please tick the relevant boxes.

Cancelling orders

To cancel your order, please contact us, prior to collection. If you cancel at the time of, or after the courier collection has been made, the customer will be charged in full.

Refund Policy

If you’ve cancelled an order prior to collection, you can apply for a refund. You have a maximum of 14 days from the date the order was placed to request a refund. Refunds will take 2 working days to be agreed. It will be made back to the original payment method through our hosting payment site.

Refunds will not be made after collection or for failed collections. If your parcel is not collected at the agreed time, please contact us to rearrange a collection. Any booking that is cancelled after an attempt has been made by the courier to collect at the address, or within 12 hours of agreed collection time, may be subject to a minimum call-out charge.

If you feel the level of service received does not meet agreed standards, please contact us.

Please note that refunds can’t be processed for any consequential loss

If you have any questions regarding our refund policy, please contact us prior to arranging your collection.